Sample framework · For corporate clients

Corporate Cleaning Service Agreement

This is an English translation for reference. In case of any difference, the Turkish text prevails.

This text is a sample framework for preliminary review by procurement and legal teams. The final agreement is drafted jointly after the site survey, with legal advice. If you prefer your own supplier agreement template, we adapt our annexes to that format.

Article 1 — Parties

Service Provider: MyCarePlus Group Danışmanlık Hizmetleri Limited Şirketi, Barbaros Hayrettin Paşa Mah. 1995. Sok. Akros İstanbul No: 1-3 İç Kapı No: 176, Esenyurt / İstanbul, Esenyurt Tax Office · Tax ID 6271614658 (“MyCarePlus”).
Client: , address: , tax office / no: (the “Client”).

Article 2 — Subject

This agreement sets out the rights and obligations of the parties for regular cleaning services at the Client's location(s) listed in Annex 1, in line with Annex 1 Scope of Work and Annex 2 Service Level Agreement (SLA).

Article 3 — Scope and out-of-scope work

3.1. The areas, tasks, frequency, visit days/hours, team size and included supplies/equipment are set out in Annex 1.
3.2. Work not listed in Annex 1 (e.g. facades, work at height, carpet/upholstery washing, post-construction cleaning, pest control) is out of scope and is carried out separately, with the Client's written approval (email included) at a price communicated in advance.
3.3. Scope changes are made by updating Annex 1 with the parties' written agreement.

Article 4 — Term and start

The agreement starts on and runs for 3 months 6 months 12 months. Unless either party gives written notice at least 30 days before expiry, it renews on the same terms for .

Article 5 — Fees, invoicing and payment

5.1. The monthly service fee is TL + VAT. Extra work is invoiced as separate lines.
5.2. MyCarePlus issues a Turkish e-invoice (e-Fatura) at the end of each month. The invoice is payable within days of issue to the bank account stated on it.
5.3. For overdue amounts MyCarePlus sends a written reminder; if payment is not made within 15 days of the reminder, MyCarePlus may suspend the service.

Article 6 — Price review

6.1. At the end of each contract year the fee is adjusted by the twelve-month average CPI (TÜFE) change published by TurkStat (TÜİK).
6.2. If the statutory minimum wage is officially increased during the term, the labour share of the fee (shown in the Annex 3 price breakdown) is adjusted by the same rate; MyCarePlus gives written notice of the new fee at least 15 days before it applies.

Article 7 — Service level and quality

Service level targets, replacement times, quality inspections, corrective action and service credits are defined in Annex 2 SLA. MyCarePlus sends the Client the previous month's service report within the first business days of each month.

Article 8 — Staff

8.1. MyCarePlus is the employer of the staff providing the service. Wages, social security (SGK), occupational health and safety (Law No. 6331) and all other legal obligations towards the staff belong to MyCarePlus; no principal employer–subcontractor relationship arises between the parties.
8.2. On the Client's reasonable and justified request, MyCarePlus replaces the staff member concerned.
8.3. Staff follow the Client's building, security and access rules; keys, cards and access devices are handed over and returned against a signed record.

Article 9 — Supplies and equipment

Chemicals, consumables and equipment marked “included” in Annex 1 are supplied by MyCarePlus. Safety data sheets (SDS/MSDS) for chemicals used are provided on request. Items to be supplied by the Client (e.g. toilet paper, soap, bin liners) are listed separately in Annex 1.

Article 10 — Liability and insurance

10.1. MyCarePlus is liable for direct damage caused to the Client through the fault of its staff. Neither party is liable for indirect damage or loss of profit, except in cases of intent or gross negligence.
10.2. Except for intent and gross negligence, MyCarePlus's total liability under this agreement is limited to the total service fees for the months before the damage occurred.
10.3. Damage must be reported in writing, with photos where possible, within 3 business days of discovery. Where available, MyCarePlus's liability insurance policy details are included in Annex 4.

Article 11 — Confidentiality

The parties keep confidential all commercial information, documents and data learned through this agreement; staff may not use or disclose to third parties any documents or information they see at the workplace. This obligation continues for years after the agreement ends.

Article 12 — Personal data

The parties comply with Turkish Law No. 6698 on the Protection of Personal Data (KVKK) for personal data processed in performing this agreement. Each party processes the other's staff contact data only to carry out this agreement.

Article 13 — Termination

13.1. Either party may terminate this agreement with days' written notice.
13.2. If a party breaches a material obligation and fails to remedy it within 10 days of written notice, the other party may terminate without observing the notice period.
13.3. Services delivered up to the termination date are paid for; access devices and the Client's materials are returned within 3 business days.

Article 14 — Force majeure

Obligations affected by events outside the parties' control — such as natural disasters, epidemics, fire, general strikes or decisions of public authorities — are suspended for their duration. If force majeure lasts more than 30 days, either party may terminate without compensation.

Article 15 — Notices and communication

The parties accept the addresses in Article 1 as their addresses for legal notices. Day-to-day communication runs by email between the contacts named in Annex 1; until a change of address is notified in writing, notices sent to the previous address are valid.

Article 16 — Disputes

This agreement is governed by Turkish law. Before filing a lawsuit, the parties apply to mediation as required by Article 5/A of the Turkish Commercial Code No. 6102. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction.

Article 17 — Stamp duty and annexes

Stamp duty arising from this agreement is borne equally by both parties by the Client by MyCarePlus. The following annexes form an integral part of the agreement:

• Annex 1 Scope of Work — template
• Annex 2 Service Level Agreement (SLA) — sample
• Annex 3 Price breakdown (labour / supplies / equipment)
• Annex 4 Corporate documents (tax certificate, signature circular, OHS and, where available, insurance documents)