Terms and Conditions

Effective Date: 13/08/2025

Last Updated: 13/08/2025

1. Introduction

Welcome to the MyCareX App, owned and operated by MyCarePlus Pty Ltd (ABN 21 623 357 246), an Australian company providing home cleaning and related services in Turkey. By accessing or using the App, you agree to be bound by these Terms and Conditions (“Terms”).

2. Use of the App

• You must be at least 18 years old to use the App.
• You agree to provide accurate and complete information when registering.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree not to use the App for unlawful purposes or to infringe the rights of others.

3. Services Provided

MyCareX connects users with cleaning professionals for home cleaning and similar services. While we vet service providers, we are not responsible for the conduct or performance of independent contractors.

4. Bookings and Cancellations

• Bookings can be made through the App. Confirmations are sent via email/SMS.
• Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
• Repeated cancellations or no-shows may result in account suspension.

5. Payments and Fees

• All prices are displayed in local currency (TRY).
• Payments are processed securely through third-party payment processors.
• You authorize us to charge your payment method for services booked.

6. Refund Policy

• Refunds may be granted for services not delivered, canceled appropriately, or deemed unsatisfactory after investigation.
• Users must request a refund within 48 hours of the service.
• To request a refund, contact support at info@mycareplusgroup.com with your booking details and reason.
• Refunds, if approved, are processed within 5–10 business days.

7. User Conduct

• Users must treat cleaning staff with respect and ensure a safe, suitable environment.
• Abuse, harassment, or unsafe conditions may result in termination of services.

8. Intellectual Property

All content, logos, designs, and technology in the App are owned or licensed by MyCarePlus Pty Ltd. Unauthorized use is prohibited.

9. Disclaimers and Limitation of Liability

• We strive to provide quality services but do not guarantee uninterrupted or error-free App performance.
• To the extent permitted by law, we are not liable for any indirect or consequential damages resulting from your use of the App.

10. Termination

We may suspend or terminate your account at our discretion if you breach these Terms or misuse the App.

11. Changes to These Terms

We may modify these Terms at any time. Notice of changes will be posted in the App. Continued use of the App indicates acceptance.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

13. Contact Us

MyCarePlus Pty Ltd
ABN: 21 623 357 246
Email: info@mycareplusgroup.com
Phone: 905535423590
Address: İZZETPAŞA YENİ YOL CD. NO:3 KAT: 32 İÇ KAPI NO : 251 NUROL TOWER P.K: 34149 Şişli / İSTANBUL Adres Kodu: 121489638

By using the MyCareX App, you confirm you have read, understood, and agree to be bound by these Terms.