Terms and Conditions

Effective Date: 13/08/2025

Last Updated: 13/08/2025

1. Introduction

Welcome to the MyCarePlus Application. The application is owned and operated by MyCarePlus Pty Ltd (ABN 21 623 357 246), an Australian company providing house cleaning and related services in Turkey. By accessing or using the application, you agree to be bound by these Terms and Conditions (“Terms”).

2. Use of the Application

• You must be at least 18 years old to use the application.
• You agree to provide accurate and complete information when registering.
• You are responsible for keeping your login information confidential.
• You agree not to use the application for unlawful purposes or in any way that infringes upon the rights of others.

3. Services Provided

MyCarePlus connects users with cleaning professionals for house cleaning and similar services. Although we verify service providers, we are not responsible for the behavior or performance of independent contractors.

4. Bookings and Cancellations

• Bookings can be made through the application. Confirmations are sent by email/SMS.
• Cancellations made less than 24 hours before the appointment may require a cancellation fee.
• Repeated cancellations or no-shows may result in account suspension.

5. Payments and Fees

• All prices are displayed in the local currency, Turkish Lira (TRY).
• Payments are processed securely through third-party payment providers.
• By making a booking, you authorize us to charge your selected payment method for the booked services.

6. Refund Policy

• Refunds may be issued if services are not provided, properly cancelled, or found unsatisfactory after review.
• Users must request a refund within 48 hours after the service.
• To request a refund, please send your booking details and reason to info@mycareplusgroup.com.
• Approved refunds will be processed within 5–10 business days.

7. User Conduct

• Users must treat cleaning staff with respect and provide a safe and appropriate environment for the service.
• Abuse, harassment, or unsafe conditions may lead to service termination.

8. Property Condition, Pre-Existing Damage, Personal Belongings, and Customer Disclosure

Before any service begins, the customer is responsible for ensuring that the property, furniture, appliances, fixtures, personal belongings, and any valuable or fragile items are in a suitable and safe condition.

MyCarePlus is not responsible for any damage, defect, breakage, stains, wear and tear, malfunction, or deterioration that existed before our team entered the property or began the service. This includes, but is not limited to, already broken furniture, loose fixtures, unstable shelves, damaged appliances, cracked surfaces, weak materials, existing stains, water damage, mold, pest-related damage, or any item that was already in poor condition.

The customer must inform MyCarePlus before the service of any known issues, risks, fragile items, valuable items, unsafe areas, damaged furniture, unstable objects, restricted areas, or special instructions related to the property. MyCarePlus may take photos or videos before, during, or after the service for quality control, safety, and dispute-resolution purposes.

If the actual condition of the property is different from the information provided during booking, MyCarePlus has the right to refuse the service, stop the service, reschedule the service, adjust the service price, or charge additional fees where necessary.

If a customer provides false, misleading, or incomplete information about the property, service requirements, safety conditions, or existing damage, the customer may be held responsible for any resulting costs, losses, damages, delays, staff safety risks, or legal claims. MyCarePlus reserves the right to take legal action and seek compensation where false information, misrepresentation, or bad-faith claims cause damage to the company, its staff, contractors, or service providers.

Customers are responsible for securing all personal belongings, valuables, cash, jewelry, gold, documents, electronics, or any other valuable or sensitive items before the service begins.

MyCarePlus is not responsible for any lost, misplaced, missing, or unsecured items unless it is clearly proven that the loss was directly caused by intentional misconduct or negligence of MyCarePlus staff or service providers.

Customers are strongly advised to remove, lock away, or safely store all valuable items before allowing service providers to enter the property. Any claim regarding missing items must be reported immediately with clear supporting evidence.

9. Intellectual Property

All content, logos, designs, and technology in the application are owned by or licensed to MyCarePlus Pty Ltd. Unauthorized use is prohibited.

10. Disclaimers and Limitation of Liability

• We aim to provide high-quality services, but we do not guarantee that the application will operate uninterrupted or error-free.
• To the extent permitted by law, MyCarePlus is not liable for indirect, incidental, special, or consequential damages arising from your use of the application or services.
• MyCarePlus is not liable for pre-existing damage, undisclosed defects, normal wear and tear, unstable or poorly maintained furniture, fixtures, appliances, or property conditions that were not caused directly by MyCarePlus staff or service providers during the service.
• Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights, guarantees, or protections that cannot legally be excluded under applicable law.

11. Termination

We may suspend or terminate your account if you violate these Terms or misuse the application.

12. Changes to These Terms

We may modify these Terms at any time. Changes will be published in the application. Continued use of the application means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

14. Contact

MyCarePlus Pty Ltd
ABN: 21 623 357 246
Email: info@mycareplusgroup.com
Phone: 905535423590
Address: İZZETPAŞA YENİ YOL CD. NO:3 KAT: 32 İÇ KAPI NO: 251 NUROL TOWER P.K: 34149 Şişli / İSTANBUL Address Code: 121489638

By using the MyCarePlus Application, you confirm that you have read, understood, and agree to be bound by these Terms.