Refund Policy

MyCareX Mobile Application

Company: MyCarePlus Pty Ltd

ABN: 21 623 357 246

Address: İZZETPAŞA YENİ YOL CD. NO:3 KAT: 32 İÇ KAPI NO : 251 NUROL TOWER P.K: 34149 Şişli / İSTANBUL Adres Kodu: 121489638

At MyCarePlus Pty Ltd, we strive to provide high-quality and professional cleaning services through our MyCareX mobile application. This Refund Policy outlines the terms under which refunds may be issued for service payments made directly through our app.

1. Service Payments

All payments made through the MyCareX mobile application are for one-off cleaning services provided by MyCarePlus Pty Ltd. These payments are processed securely via our integrated third-party payment gateway.

2. Refund Eligibility

The service was not delivered as agreed due to factors within our control
A duplicate payment was made in error
The client cancelled a booking within the allowable notice period (if applicable)

To request a refund, clients must contact us within 7 days of the scheduled service date.

3. Refund Process

To request a refund, please contact us by email at info@mycareplusgroup.com or call us on +905535423590. Please provide your full name, contact details, date of service, and reason for the refund request.

We will investigate your request and respond within 5 business days. If the refund is approved, it will be processed back to the original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your financial institution.

4. Non-Refundable Payments

Change of mind after the service has been rendered
Services cancelled with less than 24 hours’ notice (unless otherwise agreed)
Dissatisfaction due to circumstances outside of our control (e.g., inaccessible property, unsafe working environment)

5. Support and Disputes

If you have any concerns about a payment or our services, we encourage you to contact our customer support team:

Email: info@mycareplusgroup.com
Phone: 905535423590

We are committed to resolving any issues promptly and professionally.