سياسة الخصوصية

Effective Date: 13/08/2025

Last Updated: 13/08/2025

1. Introduction

This Privacy Policy describes how MyCarePlus Pty Ltd (ABN 21 623 357 246) (“we”, “our”, “us”) collects, uses, stores, discloses, and protects personal information in connection with the MyCareX mobile application (“App”). This App provides home cleaning and related services in Turkey and other countries.

We are committed to protecting the privacy and security of users’ personal information in accordance with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and the European Union General Data Protection Regulation (GDPR), where applicable.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide to Us:

• Full name
• Email address
• Mobile number
• Physical address (for service delivery)
• Payment information (processed securely by third-party providers)
• Feedback, ratings, or reviews

b. Automatically Collected Information:

• Device type, OS version, and unique device identifiers
• IP address and approximate location data
• App usage data (e.g., clicks, time spent, interactions)
• Crash logs and diagnostic data

c. Information from Third Parties:

• Identity verification services
• Payment processors
• Marketing or analytics partners (where consented)

3. How We Use Your Information

We use personal information for the following purposes:

• To provide and manage cleaning services through the App
• To verify identity and process payments
• To communicate with users regarding bookings, updates, and support
• To personalize user experience and improve our App
• To conduct internal audits, troubleshooting, and analytics
• To comply with legal obligations and protect our rights

4. Legal Bases for Processing (if applicable)

If the GDPR applies, we process your personal data under the following legal bases:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate interests
• Consent (where applicable)

5. Sharing and Disclosure

We may share your information with:

• Third-party service providers (e.g., IT support, hosting, analytics)
• Payment processors and banks
• Contractors or service staff who perform the cleaning services
• Legal authorities or regulators where required by law
• Affiliates or business partners with your consent

6. International Data Transfers

As we operate in both Australia and Turkey, your information may be transferred to, stored, or processed in countries other than your own. We ensure that appropriate safeguards are in place for international transfers.

7. Data Retention

We retain personal information as long as necessary for the purposes described in this policy, or as required by law. Once no longer needed, we securely delete or anonymize the data.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct or update inaccuracies
• Delete your personal information
• Object to or restrict processing
• Withdraw consent (where applicable)
• Data portability

To exercise these rights, please contact us using the details provided below.

9. Security of Information

We implement appropriate technical and organizational measures to protect your data, including:

• Secure communication via HTTPS
• Access controls and user authentication
• Regular security audits and monitoring

10. Children’s Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that a child has provided us personal information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on the App and our website, with the “Last Updated” date revised. Your continued use of the App constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to make a complaint, please contact:

MyCarePlus Pty Ltd
ABN: 21 623 357 246
Email: info@mycareplusgroup.com
Phone: 905535423590
Address: İZZETPAŞA YENİ YOL CD. NO:3 KAT: 32 İÇ KAPI NO : 251 NUROL TOWER P.K: 34149 Şişli / İSTANBUL Adres Kodu: 121489638